Politique de remboursement

Returns accepted for 30 days
Free return shipping
No restocking fees
No final sale items

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with the tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at: support@smartshop7.store
Please note that returns must be sent to the following address:
13 Rue Harang, 76320 Caudebec-lès-Elbeuf, France

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us for any return-related question at: support@smartshop7.store

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the problem and correct it.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as when you received it, unworn or unused, with the tags, and in its original packaging. You will also need the receipt or proof of purchase.

We will notify you once we have received and inspected your return, and we will inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that banks or credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: support@smartshop7.store